We have maintained our good relationship with BDO and so far we are happy with their personalized service.
I received today a long message from an OMB reader, Katherine, who wants to share her experiences with some BDO branch employees hoping some improvements would be made by the bank.
Let’s read Kathy’s story (unedited):
Hi madame. In my personal banking experience with BDO, I am dismayed how they treat us, ordinary people. In my home branch, employees will not even smile at you, how much more greet you and thank you. they even throw a glare at you, as if they were annoyed that you have come to transact business with them. Contrary to what they taught during the orientation for the incoming employees (because I used to be a BDO employee 7 yrs ago).
>
> I want to share my recent frustrating banking experience with BDO. Just today, I went to my home branch in SM Taytay to change my Civil Status from Single to Married. I have with me my Marriage Certificate and an Affidavit from my lawyer to prove that I am legally married (3 yrs now), however, I wish not to change my account name which is my maiden name. However, the teller insist that I should present my valid ID with my married name. I can\’t understand why they were debating against me, after all, I am showing all the legal documents about my identity and that I am not defrauding anyone, but as a married woman, I have the right to use my maiden name. I can\’t see any valid reason why they won\’t allow me to change my civil status without changing my name. I told them, if what they say is true, then why did landbank allow me to open an account under my maiden name but of course with a legally married civil status and why do they require their depositors to disclose their mother\’s maiden name and lastly, isn\’t it clearly indicated in my marriage cert that the name appearing is my maiden\’s name . They just gave me a stupid answer, then they further argued that they want to see my new signature, then I replied, I didn\’t change my signature, and still they insist with their proposition, which I can\’t see any logic. I told them I don\’t want to waste time arguing so if they cannot accommodate me, then I will just close my account then they answered: ITS ALRIGHT. I am just quiet surprised… is that the appropriate way to treat a depositor… a person who lent his money to your bank at the cheapest cost… i can\’t believed they can be really as rude as that. This time I really felt so pissed off. This was not my first time to receive an impudent treatment. Last year, I went to bdo loan division (Ortigas, while our house is in Taytay, Rizal) to inquire about our home loan in behalf of my husband. I and my husband decided that I should talk to them personally regarding on our plan to sell our house that !
> was mortgaged to them to better know what we must do. My husband, a software developer, asked me to represent him because I, being in the field of accounting and business law, knows better what things to ask and clarify. As a client, though it was my husband who was named as the debtor, I think it was not unreasonable to ask questions to clarify things. I was so startled when the teller told me that they were not supposedly obliged to entertain me because I am not the named debtor. I think, anybody who was on that situation will feel embarrassed without a valid cause because anyway, I have all the papers they need for reference. despite of these, I politely thank them for their time.
>
> My questions are, based on the actual banking experiences that the clientele get, can BDO really show that they find ways to give the best, or probably a good or appropriate service? Do the employees show a good customer relations?
>
> Thank you for the opportunity to express dismay. I hope this can help to turn something negative into something positive.
>
>
Hay… Sana d ko maranasan ganitong pahirap pag nag update ako ng marital status ko sa BPI pag uwi ko Pinas. I chose to keep my maiden name. Sa lugar naman kasi ng asawa ko pag nag asawa d nag papalit ng apelyido ang babae. Maski dito sa Singapore d rin nag papalit. Just to save me from hassle sa pag change of name dito,nI just choose to keep my name. Sana naman medyo malawak lawak ang common sense at logic ng makakausap ko.
I feel for Katherine. Anyway d lang ikaw ang may bad experience sa BDO, maski kapwa ko ofw puro reklamo pag nag kakakwentuhan kami.
Dear Ms. Annie,
Good Day! I am really grateful for your kindness. Reading your blog is a worthwhile activity.
Thank you and God bless.
Regards,
Kathy
Same goes here in Pampanga. No difference. Try to go to BDO in different outfit or aura. Yung is na parang rich na donya and one na pambahay look lang. Mark the difference on how they treat you or even talk to you. Another issue is yung queries mo regarding sa upgrades ng credit limit upgrade ng rewards card from emerald to prestige. So porke emerald lang card ko you have to talk to me in a sarcastic way na level. I’ll just give her the benefit of the doubt. She might have monthly period! LOL
Hi, thank you for sharing your own BDO experience. How some employees treat their customers may not be reflective of the company’s policy. Let’s hope management will get to read our complaints. Regards.
I was looking for a way to file a complaint against this one teller in BDO SM Bacoor who discriminated me and my younger for wanting to change his Kabayan Savings ATM card to have a “Mastercard” seal so it could be accepted internationally. She was so unprofessional and kept insisting that we just “WANTED” a stupid MC logo. And yeah, we were just wearing pambahay, but my brother’s an engineer and I’m a dentist! It doesn’t matter, of course. ‘Cause they should treat their clients equally and professionally. It’s a freaking bank for crying out loud. Anyway, we SO want to change banks right now. Will definitely look into other banks stat. Was thinking I could send them an e-mail/give their toll-free number a call. But it looks like it’ll all be in vain. Thank you for this post. Goodbye BDO and your stupid ways.
Hi Ren,
A letter to the head of the BDO branch where she’s assigned is best. Or if that branch is near your place, just drop by and talk to the manager personally.
However, if you think how she treated you deserve a more serious reprimand, you may call their hot line number and ask to be connected to whoever is in-charge of customer service.
I hope you get a prompt response and an apology.
DISCRIMINATION
Last July 07, 2016, nakaranas din po ako ng discrimination with my friend sa 2 employees ng isang branch ng BDO sa lugar namin.
Nagsend po ako ng complaint at paano kame na discriminate sa [email protected]
And after 4 days, tinawagan ako nung branch manager ng bdo kung saan naka assign yung 2 employees na nireklamo ko. Naforward na daw sa kanila ang complaint ko and humihingi sila ng apologies. Sabi ko maaaccept ko lang ang sorry nila kung kokontakin ulit nila lahat nun customers/clients na nandoon at nakakita kung paano kame pinahiya ng mga employees nila nung time na yun then tsaka sila humingi ng sorry sa harap ng mga customers/clients na yun. If not, hindi ko sila basta basta mapapatawad dahil sa grabeng pag discriminate nila sa akin at sa friend ko.
I need some legal advice sa mga nakaranas na ng discrimination sa mga employees ng BDO kung anong nangyari sa complaint nila.
Thank you po!
Renan
HI Renan,
Hindi ko alam ang detalya kung anong klaseng discrimination ang naranasan nyo ng kaibigan mo.
Nasabi mo na sa manager nila, tinawagan ka na at humingi na rin ng paumanhin yung dalawa.
Hindi ko alam kung gaano kalaki ang galit mo ngayon pero let’s hope huhupa rin ang inis mo.
Gusto ko po sanang I forward sa inyo yung complaint ko na inemail sa kanila kaya lang mahaba eh. And pag pinost ko naman nakakahiya kung mabasa pa ng iba.