I used to gush about how efficient America’s electronic phone system was. I was impressed at how fast and easy things could be done over the phone. A single call and I was able to inquire about my credit card transactions, details about the charges, payments and a lot other things. I didn’t need to leave my sofa.
And all that have changed. Are there no more real people that can answer my phone calls? I am always directed to an automated answering machine.
I hope to leave for Manila soon and I don’t want to leave behind mounting credit card bills. I want to knock them off before I leave. And help, I need help. I want to speak to a real customer service person. The one that coughs and say excuse me for that. Not the perfect and overly calm robot recording on the other line.
“Tell me again why you are calling?” Sorry I didn’t get that. Tell me again why you are calling. Omb–“Recent transactions”.
“Tell me why you are calling?”
Omb—-“Recent transssaaactionnns!”
Robot—–“I didn’t quite get that. Tell me again why you are calling”.
Omb—–“Recent transactions”.
Robot—“I didn’t get that. Let’s try another way. If you are calling for your recent transactions or billing, say recent transactions or billing”.
Omb buntung hininga—- “Recent transactions”.
Robot—-“If you are calling for your recent transactions ….”
Omb whaaaaaaaa! I need a real person. The robot cannot understand my English diction!
