Louis Vuitton replaced my bag

In 2017 I bought a handbag from the only Louis Vuitton boutique in Budapest. I rarely used it. One time I noticed some black sticky thingy on the glass shelves inside my cabinet. I didn’t know where it was from. Then after a few weeks I noticed that the same gluey substance was on the lining of the LV bag, and on my dress.

I discovered it was coming from the bag’s long strap. The glue was melting and the strap’s leather was disintegrating.

I placed the strap in plastic to prevent it from sticking to my clothes and other bags. Last summer, I brought the strap to the big Louis Vuitton global store inside Aria shopping mall. The manager looked for the bag. I left it in the Philippines because my goal was to have the strap replaced and not the bag. She said they couldn’t replace just the strap, I have to bring in the whole bag. They would have to send the bag with the strap together to LV’s headquarters in Paris.

So this December, I brought the bag too and the strap to Aria. I also showed them the receipt from Budapest.

They told me I have to get a new bag. Since they don’t carry the same model that I have, I can choose whatever bag I want from their store. Any price difference, of course, I will have to pay for. Or they can give me a store credit. I opted to finish the transaction and just choose a bag as a replacement. They computed the US dollar equivalent of how much I paid for the bag in Hungary, US$2,570. I think I paid a little bit more than that because of the currency difference. But it was perfectly fine. I wasn’t expecting they would replace my bag with a brand new one. I thought they would just replace the strap. Getting a new bag was totally unexpected.
My family wanted me to get the store credit and just come back some other time to choose a bag because they said I looked bad. I wasn’t feeling well and my eyes were red and I looked sick. I didn’t want to. I wanted to get it done and over with. When my kids told Edmund that mommy looked sick, Edmund told them I would feel better when I get a new bag.

Louis Vuitton , Aria

The LV store in Aria is one of LV’s biggest stores. All three floors. I went up and down and I couldn’t find anything that would exactly match my $2,570. Merong below $2,000 merong $3,000 and up. I didn’t want to add too much. I just wanted something to replace my bag with. I went up and down the three floors and I couldn’t decide which one. My husband patiently waited for me. As long as he has wifi then he’s good.

LV store, Edmund

Edmund at LV Aria

LV Store in Aria

I don’t like buying clutches or bags for formal wear, kasi bihira lang magagamit, lulutong sa loob ng aparador eh kamahal-mahal.
LV bags for formal use

After an hour I still couldn’t decide which one then I spotted this bag high above on a top shelf meron pang taklob na glass case. Love love love, ang cute and it looks so elegant. Eto na lang.
A—-“Hi, how much is that?”
Sales guy—-” Thirty-eight thousand plus ”
A—-“Oh that’s why it’s up there so no one can touch it. Thank you I can’t afford it.”

$38,000 + 8.25% tax = $41,135 x P53 = P2,180,155 more or less

Louis Vuitton crocodile leather

My husband saw me holding this, maganda raw, denim capucine
LV Capucine

I almost chose this kasi it has a zipper, hindi tatapon mga gamit ko and pwedeng pang everyday office. And the price is $2,500 more or less.
Lv bag,  Aria Mall

I let my kids choose. They chose a pink one. I added $300 because this was $2,870+ and Oyen bought a perfume for $250 plus sales taxes.

Like this Epi leather but color pink.
LV blue epi leather

LV Epi bags

We also got free Evian water. Nakakauhaw pumili ng bag.
LV store free Evian water

This was the bag they replaced. I started using it frequently beginning in July last year after I was told that I had to return this together with the strap. Sayang bihira ko lang nagamit kaya pinaggagamit ko na, naluma agad.
LV bag from Budapest

Oyen’s perfume choices.
Louis Vuitton perfume samples

Done
LV store, bag replacement

Louis Vuitton has proven time and again that they provide customers with a good satisfaction guarantee. Thank you so much, LV.

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