As soon as I arrived in the office yesterday morning, I went around the building.
In ten minutes, I noticed the following:
1. Long strands of hair were scattered around the showroom. It’s either we have a long-haired sales consultant that walked around with a client, or there was a long-haired client that walked around the showroom.
2. The cleaner left the lights on inside the tiny room where rags and mops are washed. Sayang kuryente.
3. The water from the faucet in the men’s room was running. Sayang tubig.
4. Water in the water closet was overflowing. Sayang tubig. Sayang pera.
5. The service secretary was wearing a black crocheted top over a colorful tank top, parang pupunta sa discoteque. She was not wearing the prescribed office attire.
6. The two service advisors were not yet in. I asked Ike, the service manager if he knew that his two front liners are not yet around.
“Si.. kwan mam ay… kwan, ma le-late lang daw. Kwan… si Mark ay….kwan, masama ang pakiramdam. A
A———- “Ike, make sure our reports are submitted on time”.
Ike——– “Yes mam, on time tayo. Kwan nga ay lagi kong… kwan pinapaalala, updated tayo mam”.A
A———– “How about complaints?”
Ike——— “So far, kwan, wala naman, at kwan, nag-uusap kami ni Mel (Customer Service Head). Number 2 tayo sa Customer Viewpoint.
A———– “Tingnan ko, 100%, pano tayo naging number two eh 100%.
Ike——— “Kwan….”
7. While I was speaking to Ike, the service secretary butted in and asked Ike about something. She just glanced at me, she didn’t even say good morning, or excuse me mam. She raised both her arms. I was observing her. I thought she would start yawning. Biglang nagkamot ng ulo nya with both her hands. She scratched her head vigorously. Nay ko po, baka tumilansik sa akin ang kuto nya.
